Last updated: 25 August 2026
LegalThese general terms apply whenever Systasis Consulting Ltd ("Systasis", "we", "us") agrees to provide revenue management, operations support or financial control services to a client ("you"). Specific scope, pricing and start dates for your engagement are confirmed separately in writing before work begins; where anything in that written agreement conflicts with these general terms, the written agreement takes priority.
We provide the services set out in your agreed package (Essential, Professional or Complete, or a bespoke scope agreed in writing), which may include revenue management and rate strategy, OTA and distribution management, demand forecasting, hotel operations support and contractor coordination, maintenance scheduling, compliance deadline tracking, financial control, cash-flow forecasting and management reporting. We act on your behalf within the scope agreed and do not commit you to spending or contracts beyond that scope without your approval.
Fees are fixed monthly amounts as set out in your package or written proposal, billed in advance unless otherwise agreed. Published "from" prices are starting points; your actual fee is confirmed in writing before your engagement begins and will not change during your agreed term without prior notice. Late payment may result in services being paused until payment is received.
Ongoing engagements run for a minimum initial term (typically six months) as set out in your agreement, and continue on a rolling basis after that unless ended by either party with reasonable written notice. One-off project work has a defined scope and end date instead of a minimum term.
We treat your business, financial and guest information as confidential, and we will not share it with third parties except where necessary to deliver the agreed services (for example, liaising with your OTAs, contractors or accountant on your instruction), or where required by law.
To deliver our services effectively we need timely access to relevant systems (such as your PMS, channel manager or accounting software), information and decisions from you. Delays in providing access or approvals may affect the results and timelines we can deliver.
We bring genuine hands-on experience to every engagement and act carefully and in good faith, but we cannot guarantee specific commercial results, since outcomes also depend on market conditions and decisions outside our control. Our liability for any claim arising from our services is limited to the fees paid for the engagement in question over the preceding three months, except where liability cannot be limited by law (such as for fraud or death or personal injury caused by negligence).
Either party may end an ongoing engagement with the notice period set out in your agreement. We will hand over relevant reports, trackers and records on request to support a smooth transition.
These terms, and any engagement they apply to, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
Questions about these terms can be sent to info@systasisconsulting.co.uk or 020 3326 5996.
