Privacy Policy

Systasis Consulting Ltd (company number 17255922, registered in England & Wales) is the data controller for personal data collected through systasisconsulting.co.uk. This policy explains what we collect, why, and how we handle it.

Registered office: 26 Hanson Close, London, United Kingdom, SW14 7SH.

What we collect

Contact details you give us directly: name, email address, phone number and hotel/property name, when you submit an enquiry form, email us, call us or message us on WhatsApp.
Anything you choose to tell us in a message, such as details about your hotel or the problem you want help with.
Basic analytics data about how visitors use this website (pages viewed, general location at country/city level, device type, referring site), collected automatically through Google Analytics.

How we use it

To respond to your enquiry and discuss whether we can help your business.
To provide our services if you become a client, including invoicing and ongoing communication.
To understand how people use our website and improve it.
To meet our legal and accounting obligations.

We do not sell your personal data, and we do not use it for advertising retargeting.

Our lawful basis

We rely on legitimate interest to respond to enquiries and run basic website analytics, consent where you have submitted a form or opted into cookies, and contract or legal obligation once you become a client.

Who we share it with

We use a small number of trusted service providers to run this website and respond to enquiries, including Formspree (form submissions), Google Analytics (site analytics) and WhatsApp/Meta (if you message us via WhatsApp). Each of these providers processes data under their own privacy terms. We do not share your data with anyone else except where required by law.

How long we keep it

Enquiry details are kept for as long as needed to respond to you and, if you become a client, for the duration of our engagement plus a reasonable period afterwards for legal and accounting purposes. Analytics data is retained according to Google Analytics' standard retention settings.

Your rights

Under UK data protection law you can ask us to access, correct, delete, or stop processing your personal data, or ask us for a copy of it in a portable format. To exercise any of these rights, email info@systasisconsulting.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you believe we have handled your data incorrectly.

Cookies

This site uses cookies for analytics purposes. See our Cookie Policy for full details.

Contact us

Questions about this policy or how we handle your data can be sent to info@systasisconsulting.co.uk or 020 3326 5996.