Every Issue Has an Owner

A reported defect should not disappear into a WhatsApp message or become another job everyone assumes somebody else is handling. Part of our Operations Support service.

This is a sample of our live operations tracker format. The entries below are illustrative only and do not represent a real property or real contractors. Examples are anonymised to protect property and commercial information.

How an Issue Moves Through the Tracker

Reported→ Assigned→ Quoted→ Scheduled→ Completed→ Checked

Priority Definitions

URGENT Safety, compliance, major room loss or serious disruption

HIGH Guest-impacting issue requiring prompt resolution

MEDIUM Operational defect requiring attention

PLANNED Preventative or improvement work

Sample Tracker View

Room/Area	Issue	Priority	Reported	Owner/Contractor	Status	Quote	Target	Follow-Up
Room 204	No hot water, shower	URGENT	Mon	ABC Plumbing	In Progress	£140	Tue	Confirm same-day fix
Lobby	Front door lock sticking	HIGH	Mon	Citywide Locksmiths	Open	Pending	Wed	Chase quote
Room 118	Radiator not heating	MEDIUM	Fri	North London Heating	Completed	£95	Mon	Checked, resolved
Fire escape, 2nd floor	Annual fire door inspection	PLANNED	—	Compliance vendor	Scheduled	£220	Next month	Confirm date
Room 306	Window seal failing, draught	MEDIUM	Thu	Not yet assigned	Open	Not yet quoted	—	Get quote by Fri

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